
Cecilia
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Recent activity by Cecilia-
Replace PCB-Button Board on UP BOX/BOX+ Printer
Tools: Cross screwdriver, 2.5mm Allen Key 1. Uninstall left cover but not completely separate from machine before finish the 2nd step. 2. Unplug all the sockets on PCB button panel. 3. Screw off ...
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Failed to connect X5 (Wi-Fi), Wi-Fi transmission failed
Failure When X5 is connected wirelessly, there is no prompt on the connection, and the software control operation can’t be performed Unstable Wi-Fi connection state causes transmission model data ...
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Initialization failed:no action when press initialize button-X5
After pressing the power switch, press the touch screen initialization button, but the machine does not initialize (no beep) (no abnormal sound), following troubleshooting steps for your reference,...
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X5 does not start printing after the print info appears
Model transferred to the machine successfully but can’t be printed. 1. The nozzle does not heat up. The nozzle does not heat up when printing, “OK” in other states. 2. Select parameter “Warm up...
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Platform temperature is too high
Error: platform temperature is too high ;Software and display terminal display platform temperature: About 397°C;This fault may occur while the print task is in progress 1. Platform FFC cable is br...
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Please close the front door of the printer
Customer may meet following error showing on your printers, -Pause during data transmission and report error: “Please close the front door of the printer”-The connection is disconnected while the c...
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During printing: Z axis automatically drops / X, Y axis suddenly stops
Z axis suddenly drops automatically in the printing process, or X-Y axes suddenly stop. After reinitialization, the faulty axis is not powered. Then please check following, 1. Initialize the device...
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The device does not start printing after the print info appears
Model transferred to the machine successfully but can’t be printed 1. The nozzle does not heat up The nozzle does not heat up when printing, “OK” in other states 2. Select parameter “Warm up” w...
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The nozzle does not extrude filament or the filament is not smooth during extrusion and printing
Extrusion failure when the nozzle extrudes the wire or the nozzle suddenly stops in printing process. 1. Material problems (wire used up, knotted, damp, broken, uneven diameter) Rearrange unroll...
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Failed to register an account (no activation email received)
When register an account with the UP Studio software, the message has been sent to the specified email address, but the activation email has not been received, with no error showing. 1. Intercepted...