Failed to register an account (no activation email received)

When register an account with the UP Studio software, the message has been sent to the specified email address, but the activation email has not been received, with no error showing.

1. Intercepted as spam

• Check the spam and restore the email

2. Software version problem

• Download the latest control software from the designated official website http://www.tiertime.com

3. PC firewall settings

• Check your firewall settings

4. Some email suffixes have limitation (e.g. .org)  

• Replace with commonly used email for registration (QQ, NetEase, 263, etc.)

If the problem still could not be solved, please send your email to our support team for further proceeding.