If your printer can not connect with PC, but can be initialized from the printer’s button, the issue is from the connection error between your PC and printer. Please check following step by step:
1. You PC could not recognize the printer, please check the driver of UP Studio was installed correctly or not. The default installation path is C:\Program Files\UP Studio\. If your software with its driver is successfully installed, you could find following screenshot from your device manager. Otherwise there will be a yellow exclamation mark instead, that means your driver was not being installed correctly, please uninstall up studio completely and re-install up studio again. If the driver still could not be installed successfully, please change another PC and give another try, because there may still have some documents remaining from your last installation and broken the installations again.
2. USB cable. USB cable is the connection between your PC and printer, so try another USB port of your PC, since there may be insufficient power of the USB port of your PC. Or change to another USB cable or change to another PC and give another try.
3. The USB cable on another part is motherboard. The USB slot on motherboard may be broken, you have to change another new board.
4. Some of the previous printer with old firmware will not match with the latest up studio, please contact our support team, we will discuss on how to help you next.
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